All American Auto Mall in Old Bridge Updates

Episode 55: Nick Talks About Recruiting Technicians - We're Hiring!

September 16, 2021 Jason Savino, Marketing Director, All American Auto Group Season 1 Episode 55
All American Auto Mall in Old Bridge Updates
Episode 55: Nick Talks About Recruiting Technicians - We're Hiring!
Show Notes Transcript

Nick Savino, Fixed Operations Director, talks about our recent growth and the need to hire many more technicians. We're currently hiring for numerous positions across our All American Auto Mall in Old Bridge including service, parts and sales to keep up with increasing demand. Nick specifically focuses on his Service department and why we are such a desirable location for technicians from our fully air conditioned shop to our aggressive pay plan. He talks about what it is like working as a technician here and why it's a great career opportunity right now. Jason discusses recent happenings and upcoming events, including tonight's F-150 Mafia NJ Chapter BBQ Tailgate Party!

Jason Savino:

Hey everyone, I'm Jason Savino, the Marketing Director for the All American Auto Group. And this is the All American Auto Mall in Old Bridge Updates Podcast. I'm here with my brother next to me another fixed ops director. For our auto mall here in Old Bridge, we have a new setup, as you could say. So anybody watching the video on YouTube or Facebook can see our new setup. We'll post a picture of it on our social media platforms as well. And for the audio obviously, you can always find our stuff at a podcast nj.com for past episodes. So this is episode number 55. And last episode, we are just I was on it. I talked about the Xavier McKinney autograph signing. So you get your reaction to that because you were there.

Nick Savino:

I mean, it's a pretty impressive area. There's a ton of customers a ton of fans came libraries around the block.

Jason Savino:

I don't think you got here yet. I talked about a lot in the last episode. This one kid brought a gigantic giants helmet. There's a whole bunch of people talking about that. Yeah, we got there. We have pictures on social media that still sticks out that was like insane. It's pretty Xavier McKinney on his Instagram, you've been shared that instead of, I guess the craziest thing he signed. So it was pretty cool. That's cool. So that was last episode. So this episode where we are going to talk about a couple of things that we posted on Instagram this past week. I'll do a rundown of the events quickly at the end. We have an exciting event tonight. That's why anybody watching the video This can see the football in front of the screen with our logo on it. So we'll talk about that quickly. And then from Nick's standpoint, and from a service standpoint, I know we're always hiring technicians, but there's definitely a big need for it now. So we'll talk a little bit about that. So first, just some of the posts that we've done on Instagram and some of the cool cars we've gotten. Then we got in our first Mustang Mach EGT. This is the 480 horsepower, Mustang Maki trim level we got it in we actually instantly had to send it down to our Point Pleasant location because customers looking at it, I think it's sold. But hopefully we get more of those. And we posted about we have three really nice Mustangs in our showroom at once we had our Scarlet Knight, red and black Mustang 750 horsepower, we had our GT 500 golden ticket, which that one sold. And then we still have our blue Roush stage three available. So that's right outside of Nick's service waiting area, you can always check out cool and specialty Mustangs there. And then the last one I want to bring up is that we got in one of our first yesterday 2021 Shelby f150, super snakes. And so these are the ones that are a little bit lower to the ground. They have the extra bumper pieces on the bottom, obviously, different rims, these are absolutely beautiful trucks. So it's one of our first Super snakes. And it was a sold unit like most of the incoming Shelby stuff is nowadays. So that's going out today, but you could always order those, or check out with our sales staff if we have incoming ones. So let's get into some of the stuff about the technician. So you're always trying to hire techs, but oh, you continue to grow the service department here. So you're definitely looking for more now. So talk a little bit about job position, who should apply? What applicant you're looking for really anything you want to say about the job position?

Nick Savino:

Well, we're basically looking for anybody being a technician, kind of comes with some cliches that are erroneous cliches in the industry nowadays. You know, a lot of people think that mechanics are, you know, you see him in films, and you see him in commercials, and they're just dirty from head to toe filthy covered in oil. And there are some mechanics out there that are like that. But for the most part, you know, we have a clean shop, and you don't get that dirty. And it's very highly skilled work, you know, Gone are the days of carburetors and spark plugs where you just pull a spark plug out and put a spark plug in cars had four Nowadays most cars and they and you have layers and layers upon engine parts on top of them. Things have gotten so complicated. They use such high tech equipment, you know, 10s of 1000s of dollars of high tech equipment and computers trying to diagnose weird, crazy concerns with this slide on this slide on and this noise only happens, you know once every Blue Moon and you know in leap year, and so, you know our technicians have to be highly skilled and highly trained. And a lot of them come out of high school with dreams of being a mechanic and it's a lot different than what a lot of the young kids think of these days. You know, a lot of these young kids don't put a whole lot of thought into what they're going to do for their whole lives to their career. They just know that they've, you know, fixed their dad's Honda Civic in the driveway years ago. And they think that, okay, I want to be a mechanic now. But there are a years of training and take that goes into it, it's a very disciplined trait. techs can make six figures very easily in our, in our business, and a lot of people don't realize that, but it's true, it's, we pay very well, because in this country, also we have, we're going to be entering into a shortage of technicians. A lot of the old style technicians that you see on those videos that are dirty from head to toe are retiring, they're leaving the industry. And at some point, these younger kids that are coming out of schools, and high schools and colleges, a lot of them are going towards the tech area, website design internet base, this and that. And a lot of and not a whole lot of them are coming in to become technicians. Because again, that cliche dirty from head to toe, and you know, guys work hard and working hard working, working hard hours, it's uh, you know, they're, they're not any different hours, my guys work eight hours a day. So it's not like people think that you have to work to midnight every single night fixing cars. And so we train very well, I paid for all training, I'm looking for guys that have been in the business for a long time with experience, I'm looking for guys that are just coming into the business for the first time guys that are interested. And all skill levels, you know, depending on the skill level, we start them in different positions, you know, a lot of them start off as an apprentice. So for a couple of weeks, couple months, however long it takes, they start in the business fresh, they're paired up with a seasoned veteran technician. And it's something that they can then go and grow and learn from and understand, most importantly, how the business actually works, and what it takes to be productive and make money in the automobile industry. And then from that point, they either go off on their own, or they're paired up with a quick service team member with two typical guys in the same skill level, that double team, every single car that comes in, so things get done a little bit faster. And some of the one guy's shortcomings will be picked up by the other guy. And they learn and they grow together while minimizing mistakes, because there'll be the old cliche is two heads are better than one. So

Jason Savino:

I think with that, too, like we have a lot of different options to like with our Ford mobile service fan, right, if you get that kid that doesn't want to just be stuck in the shop all day, and maybe just needs to be out of you know, out of the building. And in an environment where it's constantly changing. And they could do different stuff. We have the mobile service fan, we're potentially getting second mobile service fan where you know, where we need teams for these mobile services where they go out on the road, they do fleets, they do you know, residential jobs. And then like you said, the the quick lane service on the Subaru side is Subaru express service. So it's like there's different types of even jobs within the technician field here at the Auto mall. And then not even to bring up I mean, our custom trucks, if they're interested in that you get a big car guy that loves performance tune up stuff like that, we do that. And we're trained for that. And then I mean, I use you or commercial trucks or jerden. It's just a third truck. There's so many options here. It's

Nick Savino:

like it's crazy. Even on body shop, we have Body Shop it we try to shop, train and teach guys how to do body repairs and paintwork.

Jason Savino:

And that's more customizations to right painting envelopes and stuff like that. So talk about kind of the the recent class of people you're getting where they're coming from, like if somebody just kind of wakes up and they want to be a technician, like, how do they start? Like, what would be your recommendation to them? Or somebody wants to change fields? Maybe they're looking to change fields, like have you come across that where they're working somewhere, maybe they're not making enough money, they got to realize they if they work hard, and they're efficient here, they can make money. Like what kind of people kind of come over from those fields? And what would you say to somebody who's starting out.

Nick Savino:

So I have a whole mix of guys in the shop. My one of my favorite guys in the shop, because his personality is Kyle Williams. He's a better age. For my ages. I'm old. but different. At my age, he had a career. I'm not even sure what he was up to before this. And he just woke up one day with no prior technician experience whatsoever, and just said he was always had a dream of being a technician. And he came to me and he had no experience not even school training nothing. And he said, Hey, I'd like to have an opportunity. So I gave him an opportunity. And he's he's learning he's growing. And this is his second career at this point. And like I said, I don't recall exactly what he did before this, but it wasn't in any automotive field. And then for the most part, we try and snatch kids from either at a high school level. I have a number of kids that went to high school went to a vocational program in high school for automotive and they decided to come out and looking for a job and kind of deciding What other education levels they want to go to. So I have some of those kids that I got right out of high school and they're happy. And we develop our team, and we grow them, and we train them. And then your kids that are currently in Ford programs, so Subaru programs that are sponsored by them, of course, my name is just like college, generally, they're one year or two year programs, and a kid will go around the country, right all over the country. And then they'll generally go to this college during the day come to us in the afternoon, or vice versa, sometimes classes in the afternoon. So they come to us in the morning, and they work, and then basically learning and honing their skills at school, and also getting some hands on training. And then when they're done and graduated from school, they have a much more basic foundation for the automotive world.

Jason Savino:

Perfect. So the last thing I wanted to bring up was kind of the, the career path and the the advancement opportunities, right. So there's, so the audience out there, and I'm sure I don't probably understand this more, but ABC, D, all the way down to z Tex if you want. And then, you know, the shop foreman and somebody like Michael Roman, our super sales manager, or super service manager, who was a technician, and was just here for so long and grew so much in that position that, you know, these texts can kind of become advisors at some point, they can, like I said, become the mobile service where you're kind of an advisor and attack at the same time to degree, and then even service manager eventually. So the advancement opportunities and the different levels of certification, just kind of touch on that. And because I feel like we're very good at that here in terms of, you know, wanting people to advance their career.

Nick Savino:

Yeah, I mean, I, I generally do not hire anybody or I heard it very few people outside of the business outside of our personal business, I'd like to promote from within. So for example, my grohmann, who we talked about on this podcast a lot when I'm on it, and he's a super manager, he started off as a technician worked his way up to Senior Master certified tech. The same holds true for Ted, who is my dispatcher and warranty administrator. He started off with me and grew his way up to a Senior Master certified tech, decided that he wanted to retire from being a technician. And now those are warranties and dispatches. Ryan, our main dispatcher also started off at another dealership as a technician, but decided that he wanted to get out of being in the shop and grew and came and applied. And now he was a service advisor with me. And now he's been promoted to a dispatcher for the last year or so. So, you know, our service advisors, almost all of them, almost all of them started off as valets. Yeah. And they, you know, they decided that they liked what they saw in the business, they realize, you know, how profitable can be how it's nice to have a nice stable salary and a stable career. And so that they we've promoted them from within saving on the Subaru side. You know, for the most part, most of them are all promoted up from within.

Jason Savino:

We had an episode about tax, you mentioned our biggest selling point for technicians,

Nick Savino:

we have air conditioning, and now that might not seem like a luxury to most of you. But I don't think that there is more than five dealerships or more than five repair shops in general. In the entire state of New Jersey, they have air conditioning chaps, we put air conditioning in a very large expense, because I personally felt that our technicians who work their fingers to the bone and try and make every customer driving a safe and reliable vehicle should not be doing it in 110 degree weather. So we put air conditioning in all of our shops. Some of the older Tech's out there that are working there, other shops probably just decided to jot down our number and we're going to call them because right now, some of the young kids that come out of school don't realize you know, some of the younger guys I walked through shopping here some of the older guys that are sitting here before we got to air conditioning, and they talked about how lucky these young kids coming out of the school coming to work at our dealership how important it is to have air

Jason Savino:

they've never known the hardship of working in 100 degree heat in the show.

Nick Savino:

It's like your parents telling you the story that they use to walk uphill both ways from school and three feet of snow and that's kind of what it's like to work as a mechanic in a in a hot sauna of a shop.

Jason Savino:

It's crazy right so fully air conditioned shop Nick as your fearless leader and any Tech's out there anybody who wants a job I mean we're looking for value is relevant for tax service advisors. I mean everything right across everywhere from servicing parts and then sales obviously always looking for sales people always looking for BDC there's been a huge worker shortage across the contract talked about it on this podcast before everybody knows you. You go out you see you know pizza places with Help Wanted science constantly. Restaurants everything so they are hiring. So if you're interested, there is a there's a link On our website for an application, you could also just chat into our social media pages make a comment on the post that I'll do for this podcast episode. I've mentioned my email a couple times, and it's on some of the podcast sites, but it's just Jason at a Ford nj.com. So, take a shot, send your resume, and we're taking all interviews right now. Like I said, definitely want to hire a whole bunch of different positions and gear up for the end of the year. So just to kind of end a quick we'll talk about our event tonight. So tonight, we have an f150 mafia, tailgate barbecue party in the parking lot out front for the New York Giants against the Washington football team. Tonight for Thursday Night Football, it's exclusive for f150 mafia, folks, our staff is going to come out most of them drive f 150s. Really, I've actually invited some VIP honorary customers as well. So really fun event that we get to put on just for being a dealership of our size, you know, to success. And that's what you know, these customers get in the f150 mafia. I know. tons of them have come into our service department now and customizations and stuff. So we're excited to kind of share this with them and give them this you know, free food free ability to watch the game we're gonna have games going on, we're gonna have a cornhole tournament to win a 50 inch TV. It's gonna be a lot of fun. And these footballs that we're showing on the screen, this one football, we ordered a bunch of them, so we'll be giving those away. We'll be having couches in the parking lot with them. So that's tonight. We'll do a little recap of it on the next episode. And then the few events coming up in October we have the super loves pets pet Palooza pet adoption event with our co hosts Amy's hope, which I think you got one of your animals from savings hope right?

Nick Savino:

I did get my cat Gabby from famous

Jason Savino:

family. So and then, you know we always have rescue Ridge there, which I know I got three animals rescue from rescue, right so we have Husky house coming about the old Ridge animal shelter. We'll talk about that more as that gets close. But that's October 9, we have the Jimmy Allen concert October 17. Tickets are on sale at Old Bridge concert for hope calm so buy the tickets. They're selling very quickly. We've sold out of our 10 Super VIP tickets, which are the $200 tickets to have a meet and greet with Jimmy Allen so those 10 sold out. And the VIP and the general admission tickets are going quick for that. last event I want to mention is the October 18. We're gonna have the Ford Maverick here for a quick sneak peek. It is a Monday it's during the day. It's only during lunch hours before trainers here. I know you got to see the Ford Maverick in person. Where was that in Dallas in Dallas,

Nick Savino:

we have made room for for grassroots meeting and I was really impressed with the mapper. I went into it thinking like, it's just gonna be you know, another car and nothing fancy. I was very impressed with that actually drove through the street to Dallas. And it had pickup and it was roomy. And it was it is going to be a huge hit with our customer base and people everywhere. Talk to us.

Jason Savino:

So that's October 18, a sneak peek of that. I'll talk about that more as it gets closer. We'll talk about you know, the ability to come check it out. If you place an order or you've received that we've had hundreds of those already. So that's October 18. So that's our episode. Thanks for joining and we'll be back next week.